Frequently Asked Questions
Everything you need to know about professional makeup and beauty supplies.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for those who need their professional kits replenished sooner.
What is your return policy for open cosmetics?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return authorization.
Do you offer professional discounts for makeup artists?
Yes, we offer a dedicated Alcone Pro program for certified industry professionals. You can apply on our website by submitting your credentials to receive exclusive pro-only pricing.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us within one hour of placement, and we will do our best to accommodate your request.
Do you ship internationally?
Yes, Alcone Company ships to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at the time of checkout.
Are your products cruelty-free?
We carry a wide variety of brands, many of which are cruelty-free and vegan. You can filter by these preferences on our category pages or check the product descriptions for specific brand certifications.