Returns & Exchanges
At Alcone Company, we want you to be completely satisfied with your professional beauty supplies. If for any reason you are not happy with your purchase, you may return eligible items within 30 days of the delivery date.
Verify Eligibility
Ensure your items are in their original, unopened packaging and were purchased within the last 30 days; please note that certain professional hygiene products are final sale.
Contact Customer Service
Email our support team to request a Return Merchandise Authorization (RMA) number and receive the appropriate return shipping address for your specific products.
Pack Your Return
Securely package the items with the original packing slip and clearly mark the RMA number on the outside of the box to prevent any processing delays.
Receive Your Refund
Once our warehouse inspects and approves your return, we will issue a refund to your original payment method, typically appearing within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing